Delivery, Shipment And Returns

            

We work with urgent carriers

Package Tracking

Shipping to the Balearic Islands, Ceuta, Melilla and the Canary Islands

Urgent shipping to all Europe

 

Frequent asked questions

 

How long does COMPRAENCASA need to prepare and ship my order?

 

The majorities of paid orders are prepared in the day of request and are sent out the next day. However, due to the complexity of the logistical system when combining several warehouses, on occasions certain orders can be delayed more time or arrive in distinct days. The delivery period will depend on the selected carrier and the country of destination.

 

To which countries can I ship my orders?

 

COMPRAENCASA has automated delivery and make shipments by urgent courier to almost any country in the world. Although where really the prices are competitive, are shipping to Europe, Thanks to free movement without frontiers and the possibility to make overland shipments (avoiding high air transportation costs).

 

 

Can I make shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla?

 

Of course, but in the case of Canary Islands, Ceuta and Melilla the price of the shipping is a little bit higher owing to tariffs and customs clearance. You can calculate the price when doing your request at the shopping chart.

 

 

Which are the costs of shipping and the term of delivery?

 

You can estimate by yourself the shipping costs and the delivery time at the shopping chart. The term of delivery depends on the logistical operator selected and on the city of delivery.

 

 

What include the shipping charges?

 

The shipping charges include the packaging, the transport and the insurance.

 

 

What include the expenses of sending for deliveries outside the European Union or to the Canaries Islands, Ceuta and Melilla?

 

In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as COMPRAENCASA will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. COMPRAENCASA will not be held responsible for customs clearance, delays or if the local authorities decide to confiscate any element contained in the shipment.

 

 

What happens if you notice that you need to make a change after placing an order?

 

 

In case you need to change some particular detail of the shipping or invoicing addresses, it can be changed if the order has not been shipped yet. In the rest of the cases, the solution is to cancel the order and place a new one. A few days later, COMPRAENCASA will refund the cancelled order. However, we kindly ask you to call or send an email to the After-Sales Department explaining what has happened. Our team will try to answer back as soon as possible.

 

 

 

How proceed in case of incidence?

 

 

Possible Situations:

 

 

Incidence inside the 24/48h of the reception of the order and with symptoms of “Damaged Package”:

 

 

All our articles leave the warehouse with the packaging in perfect conditions. If you observe any damage on delivery, it is INDISPENSABLE that you state it clearly on the dispatch note of the courier company indicating for instance ‘PACKAGE VISIBLY DAMAGED’. You should take a photo of the package and the dispatch note and return us by email. If you inform us of an incident within 24 hours of delivery attaching the scanned dispatch note and the photo, we can use this document to claim on the shipper's insurance and replace the damaged product with a new one once the incident has been solved.

 

Incidents between 48 hours and 14 days of delivery:

 

Satisfaction or return 

 

 

If the client did not remain satisfied with his product, the time limit to request the return stipulates in 7 natural days from the reception of the request (always if the product stays as received, inside the original case, without use and in perfect conditions to be saled). In this case the expenses of sending and collected will run always by account of the client even in the case that in his purchase enjoyed of "free delivery" because of promotions, the client will assume the amount of expenses produced in the sending.

 

Before any return of product, the client will have to put in contact with our department of sales by email at info@compraencasa.eu  and we will indicate him how proceed to the return. We won´t realize any return that have not been previously communicated and approved.

 

 

To be able to admit the return of the product, the client will have to send copies of the delivery note, the invoice and photos of the state of the product, the case, his accessories and packaging of protection, with the purpose to be able to facilitate the number of return before his sending. In no case we will assume the shipping of returns. The technical service will review all the products giving back partially or totally the price of the product, in function of his state, and after evaluating. In case it presents symptoms of use or if there are missing accessories, packaging defective or other defectives or in the case the product was impossible to be sold again, or the original box was damaged, or present anomalies such like stickers or symptoms of bad state, we will never give back the money for the product. To return the product to the client, he must pay for the shipping before delivery. We do not accept returns of used products.


 

IMPORTANT:

 

 

We never will give back the money while the retuned product has not been verified by technical department.

In case of retuning the total price, the amount of money to give back will be the same of the invoice without shipping cost for that product.

 

 

Incidents 15 days after the reception of the product.

 

 

All the articles have a guarantee of two years offered by the manufacturer from the date of the invoice, except in the case of perishable products or related with the health and hygiene.

The guarantee will lose his validity:

-       If modifies, alters or substitutes any data of the same or the original invoice.

-       In case of serial number manipulation or in case of repairing or opening the product without knowledge by Technical Service.

To do use of the guarantee, will have to write us to info@compraencasa.eu indicating:

-       Invoice number.

-       Product Description.

-       Damages description of the product.

-       Damages photos.

Each case will be treated individually and the customer will be informed about where is the nearest  Technical Service of each manufacturer in his country, or the address where to send the product and its accessories. It will be compulsory to include in the packaging all the documents required previously.

The repairing period will be the marked by the official technical service and will depends on the damage.